Location: Perth WA
Management & Support (Call Centre & Customer Service)
Full time
$70,000 – $75,000 per year

At Quayclean, we are all about people! We are a team of over 3500, responsible for the delivery of cleaning, sustainability management & specialty services throughout Australia. We are focused on creating real career opportunities for our people and we are crazy about ‘Making our Customers look Great’! Working within some of Australia’s most iconic venues and facilities, Quayclean has experienced exponential growth in recent years. We are committed to continually building a safe and respectful workplace, where all our people feel supported, appreciated and accepted. Join us today!

We are recruiting for individuals who show good leadership capability and an excellent eye for detail and good co-ordination of labour skills in Sydney. Working as part of the Quayclean operational team this role is responsible for providing outstanding customer service by leading and motivating their team and developing loyalty programs to increase customer satisfaction. A primary component of this role is to manage the relationships between Our Company and clients.

The Customer Service Manager is also responsible for:

1. Developing and reviewing policies, programs and procedures concerning customer relations and services provided.
2. Managing, motivating and developing staff and contractors providing customer services or dealing with customers.
3. Planning and implementing services to follow up customer satisfaction post job completion; modify and improve services provided accordingly.
4. Liaising with other units, service agents, contractors and customers to identify and respond to customer expectations.

The ideal candidate should be an Australian Permanent Resident or an Australian Citizen and should hold a Diploma along with 02 years of Full time Experience as a Contract Administrator.

Employer questions:

Your application will include the following questions:

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